Legal

Privacy Policy

How BIE collects, uses and protects your personal information.

Last updated: November 13, 2026

This Privacy Policy explains how Big Internet Ecommerce (“BIE”, “we”, “us”) collects, uses and protects personal information when you visit biginternetcommerce.ca or contact us about our Amazon agency services in Canada. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, for electronic marketing messages, Canada’s Anti-Spam Legislation (CASL).

1. Information we collect

When you submit one of our forms (the Contact page, the Amazon Growth Audit request or a service-page enquiry form), you choose what to share. The forms can ask for:

your name, email address and phone number;
your company name, website or Amazon storefront link;
your marketplace, the service you are interested in, and ranges for revenue or advertising spend;
the message or challenge you describe, and the page you submitted the form from.

Please do not send us passwords, payment card numbers or other credentials through our forms. We never need them to answer an enquiry.

We also receive basic technical and usage information about how the site is used (for example pages viewed, device and browser type, and approximate location) through Google Analytics, set up with Google Site Kit. See our Cookie Notice.

2. How we use your information

to reply to your enquiry and prepare any audit or proposal you ask for;
to deliver and manage services if you become a client, under a separate written agreement;
to understand how the site is used and improve it;
to keep our systems secure and meet legal obligations.

3. Consent and electronic messages

By submitting a form you ask us to contact you about your enquiry, and we rely on that request to reply. We send marketing or promotional messages only where we have your consent as required by CASL, and every such message identifies us and includes a way to unsubscribe. You can withdraw consent at any time by contacting us.

4. Who we share information with

We do not sell personal information. We share it only with service providers that help us run the site and our business, such as website hosting, email and communication tools, and analytics providers (including Google). Our Google reviews section is provided by a third-party review widget, which may load content from its provider. These providers may store information outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also disclose information when the law requires it.

5. How long we keep it

We keep enquiry and client information for as long as needed to respond, provide services and keep reasonable business records, and then delete or anonymize it.

6. Safeguards

We use reasonable technical and organizational measures to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

You may ask to access the personal information we hold about you, correct it, or withdraw your consent, subject to legal limits. Contact us using the details below and we will respond within a reasonable time. If you are unhappy with our response, you may contact the Office of the Privacy Commissioner of Canada.

8. Children

Our services are for businesses. The site is not directed at children and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows the latest version.

10. Contact us

For privacy questions or requests, use our Contact Us page and mention “Privacy” in your message, or email amz@biginternetcommerce.com.